Did you download the 2020 program ? If so why are you logging in online ? The programs are totally separate and the 2020 online version is not operational yet.
How to download
https://ttlc.intuit.com/community/installing/help/how-do-i-download-the-software-i-purchased-at-turb...
How to install on Windows
https://ttlc.intuit.com/community/refund-status/help/how-do-i-install-the-turbotax-software-for-wind...
How to install on Mac
https://ttlc.intuit.com/community/installing/help/how-do-i-install-the-turbotax-software-for-mac/00/...
