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sbyrnes3884
New Member

I created a new account & entered into Turbo tax that I'm divorced in 2020. On "my info" it shows my name 2,one as spouse. I did clear and start over & still there

After clearing and starting over it keeps pulling up you and your spouse even though I did not enter my ex's name and clicked divorce  How do I clear this to file properly?
3 Replies
VolvoGirl
Level 15

I created a new account & entered into Turbo tax that I'm divorced in 2020. On "my info" it shows my name 2,one as spouse. I did clear and start over & still there

Are you sure you started a new account?  Try setting up another new account.  Log out and first clear out your cache and cookies.

 

Online is only good for 1 return.  But you can use the same email address for 5 accounts.   How to start another return in the Online version  

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...

 

Divorced FAQ

https://ttlc.intuit.com/community/family/help/what-if-i-was-divorced/00/25830

 

Start a new account. Removing a spouse is not recommended

https://ttlc.intuit.com/community/family/help/how-do-i-remove-a-former-spouse-from-my-return/00/2720...

 

Getting Divorced article

https://turbotax.intuit.com/tax-tips/marriage/getting-divorced/L20NC66cf

 

Video tips for Divorced couples

https://turbotax.intuit.com/tax-tools/tax-tips/Family/Video--Tax-Tips-for-Divorced-Couples/INF14631....

 

And see what AGI to use

https://ttlc.intuit.com/community/agi/help/what-agi-should-i-enter-if-i-m-recently-divorced-or-widow...

 

 

 

sbyrnes3884
New Member

I created a new account & entered into Turbo tax that I'm divorced in 2020. On "my info" it shows my name 2,one as spouse. I did clear and start over & still there

Yes new email and everything.  I went into create new account.  The only thing I can think of is that it’s pulling last years taxes with my ex because she filed it through turbo tax.  Otherwise under my info it only shows one name (mine) but at the end it’s asks for review saying spouse and taxpayer ss# cannot be the same 

VolvoGirl
Level 15

I created a new account & entered into Turbo tax that I'm divorced in 2020. On "my info" it shows my name 2,one as spouse. I did clear and start over & still there

Weird.  It can't be transferred from another account.  Did you transfer from a 2019 return on your computer?  Go to My Info and see if you also listed yourself as a dependent?

 

Contact Customer Service
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https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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