I continue to get a FAILED_VALIDATION message when trying to e-file. It says I need an update but when checking, it also says Turbo Tax is up to date. Help?

[Cynthiad66]

To make sure TurboTax runs smoothly:

• Make sure your computer meets the minimum system requirements.
• Verify that you have administrator rights on your computer and TurboTax is running as administrator:
  • Right-click the TurboTax icon or setup icon and select Properties. In the Compatibility tab, select the Run this program as administrator box and select OK.
• Clean up and defragment your hard drive.
• Run Windows Update to keep your computer up-to-date.
• Update your computer's hardware drivers.
• Update your security software for firewall, virus, and spyware protection.

I need help installing my software

I need help updating my software

I got a Microsoft Installer error

Related Information:

• TurboTax for Windows error: "We can't install TurboTax on your computer just yet..."

[jphepler-hotmail]

I've already e-filed four other times and only now am getting this message.  I noticed a similar patch (in another forum) was required last year.  For anyone looking, the following link is the one I needed: 

• Manually Update TurboTax for Windows Software

[Ponce2]

Thank you for your post and provided link!

It fixed the issue for me.

[John-T 2023]

Thank you very much!! I kept getting the error as well but this worked. Much appreciated.

[rogers2215]

The manual patch did not work for me.  The only difference was it did take a few seconds longer before saying, "FAILED_VALIDATION." 

[CatinaT1]

Here are several troubleshooting steps that you can try:

• Make sure your Windows Software is up to date.
• If you are using a downloaded version, uninstall and reinstall the program from your MyDownloads folder.  How do I find my TurboTax for Windows software download?
• If that doesn't help, try a manual update. What is a manual update?
• Turning off your VPN and anti-virus software during the update can help as well.

[rogers2215]

Reinstalling the software fixed this issue and allowed us to file our taxes!  Thank you for the help!