1107863
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Attend our Ask the Experts event about Tax Law Changes - One Big Beautiful Bill on Aug 6! >> RSVP NOW!
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

JotikaT2
Employee Tax Expert

I can't transmit my return

You can contact us for assistance using the link below.  

 

How do I contact TurboTax for help

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Eric0103
New Member

I can't transmit my return

How do I get the patch?

KatrinaLO
Intuit Alumni

I can't transmit my return

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number hereIf you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

Please see the information below for assistance on transmitting your return:

https://ttlc.intuit.com/community/e-file/help/what-if-transmit-returns-doesn-t-work/00/25805

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
oldcrone
New Member

I can't transmit my return

I had this same problem.  After contacting support, learned that I must be sure all Windows updates installed.  Close TurboTax, update Windows (go to Settings>Updates).  after updates completed and Windows restarted, open TurboTax and check for Updates (Online>Check for Updates).  I was notified an actual update existed which I installed.  TurboTax then restarted and I hit the Transmit Files button and it worked.  All my tax forms transmitted.  The person I spoke with at Support said if that didn't work I might have to uninstall and reinstall TurboTax. Apparently if you get stuck in the Update Loop when trying to transmit e-files, it's because TT can't find the actual update that needs to be installed, so updating Windows & then going directly to Update in TT allows the update mechanism to actually work.

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question