I can not download my previous tax documents (2019). This is the same account I used but when I go to the area to download them, I am instead instructed to upload them.

fredrocksu · ‎February 2, 2022

What should I do?

LindseyLO · ‎February 3, 2022

Are you logging into the same account? It was very common for people to have more than one account and not realize it. If you need further assistance with accessing your documents and also account recovery please click here.

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fredrocksu · ‎February 3, 2022

This is the same account I used previously as this is the only account I have.

MichelleLO · ‎February 3, 2022

Please see the below TurboTax Help Article for assistance with accessing your 2019 tax return.

How do I access a prior-year return?

If you are still unable to locate your documents, please reach out to TurboTax Customer Support for assistance.

What is the TurboTax phone number?

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I can not download my previous tax documents (2019). This is the same account I used but when I go to the area to download them, I am instead instructed to upload them.