I asked for a Turbo Tax callback. They called me back but refuse to say anything on the phone. Is this common?

[bodis]

They called me back and had an automated message then the line went dead.

[HeatherPLO]

I am sorry this happened!  Usually, during a call back there will be an automated message to hold the line and an agent will arrive.  So we can assist you further, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.