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bgtsaluki
New Member

I am trying to input my w2 manually but there is no input screen. Just a blank page.

Turbo tax 21 downloaded to my pc.
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11 Replies

I am trying to input my w2 manually but there is no input screen. Just a blank page.

Did you run a program update lately ?   

 

And make the entry in the step by step mode and NOT in the FORMS mode.  

rjs
Level 15
Level 15

I am trying to input my w2 manually but there is no input screen. Just a blank page.

The W-2 section of 2021 TurboTax is very slow. When you get the blank screen, wait 15 seconds or so and see if anything appears.

 

bgtsaluki
New Member

I am trying to input my w2 manually but there is no input screen. Just a blank page.

Thanks.  I tried that and still nothing but a blank screen.  I installed and reinstalled, no joy.  Running windows 10, turned off all security, rebooted, same results.

I am trying to input my w2 manually but there is no input screen. Just a blank page.

W2 screen is just blank.  Did uninstall and reinstall no luck.

Any ideas?  

EbonyL122824
Intuit Alumni

I am trying to input my w2 manually but there is no input screen. Just a blank page.

Follow the instructions in this link here to troubleshoot the blank screen. Use this link here to contact Customer Support if you need further assistance. 

 

@Tamed3

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I am trying to input my w2 manually but there is no input screen. Just a blank page.

Running as Administrator solved the problem for me.  I am Windows 10 and Chrome.  The W-2 input screen magically appeared after following the recommendation to run TT as administrator.  Whew.

I am trying to input my w2 manually but there is no input screen. Just a blank page.

Running as administrator clears the issue but also seems to slow the program down. It is also apparent that I need to run this way each time I use it.

For as many years as I have used TT, this is a major issue, and I was just lucky to find an answer here

SForrestLO
Intuit Alumni

I am trying to input my w2 manually but there is no input screen. Just a blank page.

If you've tried the resolution listed above and are still experiencing problems, you can contact support for additional assistance.

This FAQ will provide you with the steps to contact an agent.

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Hermanmd
New Member

I am trying to input my w2 manually but there is no input screen. Just a blank page.

When I try entering my W2 information manually it won't let me enter anything. I'm not sure what the issue is. When I try calling the 800 number I can't get a real person on the phone. Super frustrating!!

HeatherPLO
Intuit Alumni

I am trying to input my w2 manually but there is no input screen. Just a blank page.

Please see the Help Article here on how to troubleshoot blank screens, missing images, or buttons.  

 

@Hermanmd

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I am trying to input my w2 manually but there is no input screen. Just a blank page.

I had this happen for several years in a row.  Then it expanded to not being able to access other things. I tried installing the program on a different computer.  It worked. I suspect it was a conflict with my virus scan program. I have Kaspersky on the PC I was using when i had problems. I use Webroot on my laptop where the program will work. Both are Windows based computers. 

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