I am locked out of my account due to wrong password input. I changed my password but the lockout timer does not count down. How do we reset the lock out feature?

[sarahsaid2]

I also am locked out. I forgot my password and have used the option of having a code sent to my email and then to my cell phone and each time I enter the code into intuit I am told it is not correct. Very frustrating

[216384165]

This applies to me.

[CassLO]

Please click the TurboTax help topic below, for account recovery assistance:

Account Recovery Request for your TurboTax Account

If you still need further assistance click the link below to contact us:

What is the TurboTax phone number?

[daddyt4691]

I have been locked out sence 2017... help

[VictoriaD75]

You may need to use Account Recovery

Account Recovery Request

[catcox11]

my account is locked even after receiving a code and resetting my password. The timeout clock is not changing. 

[JotikaT2]

Do you have a specific question?  If so, please comment so we can assist you.

[jancopol]

Tried to change password 11 times. now Im locked out for 60 minutes!!!!

[JotikaT2]

Please try clearing your cookies in your browser and then log back into your TurboTax software.  Many times, this will help clear the issue and allow you to log back in. 

Instructions to clear cookies to restart TurboTax 

If you are still having issues, you can contact us for assistance using the link below.  

How do I contact TurboTax for help

[btz135]

  I have been with you since 2006.    I have had to change my password on 3/11 2020,  3/2/2021,  12/20/2021 and now again  you have locked me out-- Frustrating-- How do I open my acct to change again?

[ChondelLO]

For steps on how to recover your TurboTax account please visit the Help Article below. @btz135

Account Recovery Request

[jancopol]

Changed password can't access my account. All I need to do is change my credit account number. 

[Critter-3]

To update your TurboTax account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900724-how-do-i-update-my-turbotax-account-information

To update your TurboTax Advantage account, see this TurboTax support FAQ - https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-information-in-my-turbotax-...

Account recovery ... 

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password