I accessed Turbo Tax Thru USAA website, but during the order review - i do not see the discount applied. ?

jkhung426 · ‎June 4, 2019

Hi, I am a member of USAA and i accessed the Turbo Tax online thru USAA website. When i'm ready to order Turbo Tax deluxe, it didn't apply the discount.

Kat · ‎June 4, 2019

According to the TurboTax FAQ below, you should see the discount when you get to the "Review" section of your return.

https://ttlc.intuit.com/replies/4652791

If you have properly accessed TurboTax (as you have), you should definitely see the discount. Don't complete your purchase until you've spoken with a TurboTax Customer Support agent. Once you've completed your purchase, no refunds can be issued. Use the instructions below to contact Support during business hours. A Support rep will be happy to assist you.

https://ttlc.intuit.com/replies/6386875

So sorry for the difficulty.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

robby_d1 · ‎February 1, 2021

I am currently having the same issue and nobody can help. Last week i was o the phone for 2 hours, ended up receiving a service code saying i would need to call-in to receive a service code.

Today I've talked to 5 different customer service reps, gotten put back in the que with out notice 3 times and still nobody can figure it out. They had me try to use the TurboTax free for military link directly through turbo tax and still doesn't work.

I accessed Turbo Tax Thru USAA website, but during the order review - i do not see the discount applied. ?