How to fix this issue?, ERROR WINDOW: "Hmm looks like we have hit a snag". "We recommend you revisit the last topic you were working on to make sure all your account info's correct".

[BefuddledbyTT]

RE: TurboTax 2024 Desktop, Module WinPerRelease, TurboTax Version

 024.000.0293

UPDATED: FEB 10, 2025 and no new updates available today.

O/S:  PC Windows 11

===============

REQUEST FOR ACTION: 

     [A] Please provide a workaround that I can use immediately 

     [B] Please also give me today an estimate of date for bug fix

CONTEXT:  TurboTax 2024 has been working well until now. It completed the "Wages & Income" section just fine. 

ERROR STEPS: Then having worked through portions of the "Deductions & Credit" section, TurboTax 2024 falls over itself when in the subsection entitled

• "Cars & Other THings You Own", 
• Selected & Completed the "Car Registration & Fees" sub-subsection
• Selected the sub-subsection entitled "Personal Property Taxes" & BAM!, I get the ERROR WINDOW:
• ERROR WINDOW: "Hmm looks like we have hit a snag". "We recommend you revisit the last topic you were working on to make sure all your account info's correct".
• So I try the alternate approach through "VISIT ALL" for "Cars & Other THings You Own" which takes me through the "Car Registration & Fees" sub-subsection successfully. BUT it fails when it tries to proceed into "Personal Property Taxes".  Same error window.

[CatinaT1]

Here are several troubleshooting steps that you can try:

• Make sure your Windows Software is up to date.
• If you are using a downloaded version, uninstall and reinstall the program from your MyDownloads folder.  How do I find my TurboTax for Windows software download?
• If that doesn't help, try a manual update. What is a manual update?
• Turning off your VPN and anti-virus software during the update can help as well.