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bsisman
New Member

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing

 
13 Replies
DoninGA
Level 15

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing

You will not be able to upgrade to the Plus edition for tax year 2018 since the TurboTax online editions for 2018 have closed to make way for the 2019 online editions.  Once the 2019 online editions become available in December, at that time you can start a 2019 return and upgrade to Plus.

 

You can also get free transcripts of your federal return from the IRS - http://www.irs.gov/Individuals/Get-Transcript

 

Or contact TurboTax support during business hours and see if there are any other options available for accessing a prior year online tax return.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

jolinmarconi
New Member

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing

Why isn't there a phone number associated with Intuit, TurboTax or any of these other services? You cannot talk to a human. I have been trying to cancel my subscription, you can't do it on-line, you can't call anyone, this is ridiculous.

Critter
Level 15

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing

You can use this website to request a refund for the software purchase - https://turbotax.intuit.com/support/refund-request/index.jsp

 

If you are signed up for Advantage and no longer want the subscription then see this TurboTax support FAQ on how to cancel the Advantage subscription - https://ttlc.intuit.com/questions/1901052-how-do-i-cancel-my-turbotax-advantage-subscription

 

Use this website to check your orders and payments - http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp

 

You will need to contact TurboTax support for any billing issues.

Use this website to contact TurboTax support - https://support.turbotax.intuit.com/contact/

 

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Note - Support is open from 5am to 5pm Pacific time, Monday thru Friday

Kchick1967
New Member

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing

I need a copy of my 2019 tax returns.

DoninGA
Level 15

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing


@Kchick1967 wrote:

I need a copy of my 2019 tax returns.


You cannot get a copy of your 2019 tax returns because the tax returns for tax year 2019 cannot be filed until after 12/31/2019.

To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on Download/print return (PDF)

 

You can also get free transcripts of your federal return from the IRS - http://www.irs.gov/Individuals/Get-Transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

 

You will not be able to upgrade to the Plus edition for tax year 2018 since the TurboTax online editions for 2018 have closed to make way for the 2019 online editions.  Once the 2019 online editions become available in December, at that time you can start a 2019 return and upgrade to Plus.

 

Or contact TurboTax support during business hours and see if there are any other options available for accessing a prior year online tax return.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

chalupa
Level 2

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing

I have used Turbo tax for over a decade.  The products and service has deteriorated substantially.  I can fill out a return with pen and ink faster than this now.

xmasbaby0
Level 15

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing

@chalupa 

Since you have not described a specific issue or problem here, we have no way to help you.  If you would please be specific, someone could offer advice or help.  And as complicated as income taxes have become, it is unlikely that you could actually prepare your return by hand faster these days--unless you have a very simple return.

 

The online software is not yet available, but the desktop software is available on CD or download.  There are still many updates to come.  The IRS has not finalized forms yet and will not be accepting 2019 returns until late January at the earliest.

 

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
chalupa
Level 2

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing

Specific issue is I am unable to download a state program for 2018 as far as billing.  That is this time.

 

I fill out returns that are not simple, and have been doing them for around 35 years.  I can beat Turbo Tax.

xmasbaby0
Level 15

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing

@chalupa 

Since it is too late to e-file a 2018 state return and you have been unable to download the software, perhaps you would be happier just getting the form from your state and preparing it by hand.  It has to be mailed in, since e-filing for 2018 closed permanently as of October 15, 2019.

 

https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/0...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
cs8
New Member

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing

I feel you. "talk with a specialist"   This is a message board.  Not "talking" 

 

I'm not on ax Benefits records- " contact TurboTax", this is turning out to be a unexpected feat.

 

Hey give me, a me, electronic phone prompt,  all your info we already have, again.  Oh I dont recognize your info please give me more info.  YIKEs. This sucks.  Might just go with a living CPA this year.  Signed up with MAX Benefits, not even a year later, no help so far.   However, someone had been soft pinging my credit report every two weeks, I suspect MaxBenefits.

 

[phone number removed]- its irritating to get to the call back stage, but I do expect a call back, that is hopeful.

DoninGA
Level 15

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing


@cs8 wrote:

I feel you. "talk with a specialist"   This is a message board.  Not "talking" 

 

I'm not on ax Benefits records- " contact TurboTax", this is turning out to be a unexpected feat.

 

Hey give me, a me, electronic phone prompt,  all your info we already have, again.  Oh I dont recognize your info please give me more info.  YIKEs. This sucks.  Might just go with a living CPA this year.  Signed up with MAX Benefits, not even a year later, no help so far.   However, someone had been soft pinging my credit report every two weeks, I suspect MaxBenefits.

 

[phone number removed]- its irritating to get to the call back stage, but I do expect a call back, that is hopeful.


Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

chalupa
Level 2

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing

Screw this, I just went over to the states website and got the forms and instructions from them.  By the time Turbo Tax pulls their head out, I will be done with the simple form...

chalupa
Level 2

How the hell do I reach somebody? Their service says it doesn't recognize my number, I can't access my prior returns without this stupid PLUS thing

I am happier, and yes, it is understood that e filing is done for 2018.

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