@chalupa
Since you have not described a specific issue or problem here, we have no way to help you. If you would please be specific, someone could offer advice or help. And as complicated as income taxes have become, it is unlikely that you could actually prepare your return by hand faster these days--unless you have a very simple return.
The online software is not yet available, but the desktop software is available on CD or download. There are still many updates to come. The IRS has not finalized forms yet and will not be accepting 2019 returns until late January at the earliest.
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
