I have now spent a total of 9 hours and 35 minutes in numerous phone calls with TurboTax and IDnotify. These calls took place between November 29, 2023 and January 10, 2024. The situation is as follows. A TurboTax representative confirmed with me that representatives of TurboTax are instructed to tell customers that they should call IDnotify to resolve online access to alerts. An IDnotify representative confirmed with me that representatives of IDnotify are instructed to tell customers that they should call TurboTax to resolve access to online alerts. This explains the endless, unproductive loop in customer's inquiries with online alerts. Customers paid for a service via MAX benefits that is no longer being provided. One supervisor at TurboTax told me "off the record" that TurboTax and IDnotify have had a falling out. A supervisor at IDnotify told me that he has handled "thousands" of calls from customers seeking access to alerts. I could tell you more, but it only leads to the same outcome. Shame on TurboTax and IDnotify.
