On January 10, 2024 I spent two hours on the phone with TurboTax. During that call I shared my computer screen with Jordan S. of TurboTax, so she could see things for herself in my email alerts from IDnotify and attempts to logon directly to a portal at IDnotify. Jordan looked at this situation from every possible angle including an exploration of my TurboTax account. She conceded that the problem with accessing details of alert notifications from IDnotify is real. She got to see the problem for herself. At the end of the call she told me that the only thing she could do was to instruct me to call IDnotify per her training. She admitted that this advice was useless, but she had no other options available as TurboTax management has not provided TurboTax representatives with any guidance or training other than to instruct customers to call IDnotify.
