How do I remove state in Turbotax Deluxe?

[Username4342618]

I have Turbotax Deluxe desktop and cannot update the software so that I can do the state tax return.  How do I remove the state from the return and reinstall it?  The remove state is not working on the program.

[LenaH]

Try downloading your state again (if purchased separately) or downloading it again through your TurboTax Windows or Mac program.

If you continue to have problems, contact us. 

[NPU]

I am having same issues with TT deluxe . I see free state NJ as download . But I already bought NJ as paid . So I want to make NY as free state and NJ as paid so that I don’t get charged twice . I tried removing state return and resinstalling TT deluxe but it keeps showing NJ as free download and I cannot remove it either . Need a solution on this . Why TurboTax is deciding the free state . I can remove one and pay for another . I am totally stuck . Need attention from TT on this one . This is unnecessary blocking me

[CarissaM]

It would be best to click here and give us a call, so we can push the correct download out to you. @NPU 

[NPU]

Yesterday before posting this issue on this community, I spent 30 mins with Turbo Tax customer service with share screen session. It did not go anywhere . Somehow I was disconnected on the phone while share screen was still ON , Nobody bothered to reach out . Got an email for a feedback  about the resolution . I explained what happened . I am not sure by calling customer service number will help . It will add another 30 mins to explain the issue and get hung up again. I am totallydisappointed . Unless someone gives me direct person to reach out who understands the issue I am facing and not waste my and his  valuable time . Any resolution appreciated.

[NPU]

TT community , I have attached a picture where NJ as free state download is sticky and it is not in the dropdown to remove it . 

[NPU]

Here is the case number :[Number removed]  which tried to resolve issue But it could not . Do I expect to call again to resolve the issue? Any help appreciated.