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randywitherite19
New Member

How do I remove my ex wife from my account access. I changed the password already but she may still have access to the account through her user name. Help me out please

 
3 Replies
xmasbaby0
Level 15

How do I remove my ex wife from my account access. I changed the password already but she may still have access to the account through her user name. Help me out please

We cannot do anything to your account for you.  If you want more guidance in this contact customer support.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Critter
Level 15

How do I remove my ex wife from my account access. I changed the password already but she may still have access to the account through her user name. Help me out please

If her name is also on that return then she has every right to access that return.   

 

After a divorce BOTH parties should open new accounts with new userIDs and passwords.  Neither should use the old account or block the other party from accessing their information. 

VolvoGirl
Level 15

How do I remove my ex wife from my account access. I changed the password already but she may still have access to the account through her user name. Help me out please

Did you get divorced in 2019?  Here are some links....

If you used Turbo Tax last year you should start a brand new account for yourself and not transfer from last year.  Online is only good for 1 return.  But you can use the same email address for 5 accounts.   How to start another return in the Online version  

https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...

 

Divorced FAQ

https://ttlc.intuit.com/community/family/help/what-if-i-was-divorced/00/25830

 

Start a new account. Removing a spouse is not recommended

https://ttlc.intuit.com/community/family/help/how-do-i-remove-a-former-spouse-from-my-return/00/2720...

 

Getting Divorced article

https://turbotax.intuit.com/tax-tips/marriage/getting-divorced/L20NC66cf

 

Video tips for Divorced couples

https://turbotax.intuit.com/tax-tools/tax-tips/Family/Video--Tax-Tips-for-Divorced-Couples/INF14631....

 

And see what AGI to use

https://ttlc.intuit.com/community/agi/help/what-agi-should-i-enter-if-i-m-recently-divorced-or-widow...

 

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