How do I pick up where I left off? No option to select continue my return. I have logged out and back in several times, deleted cookies, and saved and signed out.

[Ropes-mans]

go to my turbotax online

[CassandraLO · Accepted solution]

You will log in to your TurboTax Online account using the same password and user name that you used to create your account.  

• Then you will click on Take me to my return.  

• Next you will click on Continue where I left off, now you can continue to fill out your tax return. 

• You can also try another browser after closing out of the one you are currently using.                                               

• Please see the attached screen shots also.                               

[pipes3428]

I don't have a take me to my return option. Just the dashboard with the options to select a product and start my return.

[CassandraLO]

If you do not see those options:

Try this workaround:

1. Sign into your account.

2. Click on the My TurboTax menu and select Visit My Tax Timeline.  

3. Under SOME THINGS YOU CAN DO click on Add a state. (You are not adding a state to your return, this allows you to get back into your return.)

[pipes3428]

When I click on Visit My Tax Timeline, it just takes me back to the Home dashboard. I've tried two different browsers on two different computers

[CassandraLO]

Did you close your browser and reopen after you cleared your cache and cookies?

[pipes3428]

Yes. I even shut down and restarted my computer(s) after clearing my cache and deleting cookies. I've used a Chromebook and a laptop, Chrome and Explorer. I was working on my return this afternoon, and when I came back to it, it had saved and signed me out. When I clicked the link to go back to my return, after I sign in it always takes me to the dashboard. Even when I go in from the main Intuit Turbo Tax site. I will try again tomorrow.

[CassandraLO]

Stuck in a loop then, ok please let us know if the problem continues tomorrow!

[CassandraLO]

I did some more research and it may be possible that you cleared and started over because you do not have the take me to my return option . Another possibility is if you have another account and may be in the wrong account (different email address). Please click on this link for Account Recovery: <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/3300098">https://ttlc.intuit.com/replies/3300098</a>

[Pennyleo54]

Please let me know any information thank

[Janechat66]

I have signed into Turbo tax to complete inputting information for my tax return. However I have made several attempts when clicking on the continue button.  The wheel turns as the program attempts to load my information. "loading your information" for 2 minutes

Next message: "Turbo tax has encountered a problem. Please close your browser window and try to connect to TurboTax online again."   I have tried to connect with TurboTax several times, and this message keeps appearing.  

I would like to complete my return,  Please advise.  Jane 

[247291]

I have gotten my second check

[TerukoL]

@247291 What second check did you receive? Did you have a question about how to file your tax return?