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How do I access 2017 program online? I bought a CD and have the box but cannot locate the CD.

 
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How do I access 2017 program online? I bought a CD and have the box but cannot locate the CD.

There is no online program to prepare a 2017 return.  The online program is ONLY for 2018.

A 2017 return can only be prepared using the downloaded/installed desktop software for 2017 on a full PC or Mac, and the return must be printed, signed and mailed.  You cannot e-file a 2017 return.

 

Not sure if you would get any sympathy/help from customer support for your lost 2017 CD.  You can try:

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.

 

Or:

Online preparation and e-filing for 2017 is permanently closed.

To file a return for a prior tax year

If you need to prepare a return for 2015, 2016, or 2017 you can purchase and download desktop software to do it, then print, sign,  and mail the return(s)

https://turbotax.intuit.com/personal-taxes/past-years-products/

Remember to prepare your state return as well—if you live in a state that has a state income tax.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Note:  The desktop software you need to prepare the prior year return must be installed/downloaded to a full PC or Mac.  It cannot be used on a mobile device.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

How do I access 2017 program online? I bought a CD and have the box but cannot locate the CD.

Do you need to prepare a 2017 return or access one you did?  When did you buy the CD?  Did you ever install it and need to reinstall it?  Like on a different computer?   If you tried to install it in the past check the CD drive, maybe the CD is still in it.

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