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How can TurboTax claim 24/7 help, but never help? And are closed on 4-24-22 for a "holiday"???

I paid max benefits, received an audit letter, called the audit protection company and no response for over 36 hrs!
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4 Replies

How can TurboTax claim 24/7 help, but never help? And are closed on 4-24-22 for a "holiday"???

The audit protection company is another entity, separate from Turbotax.

Today (April 24) is Sunday, not a Holiday.  Are you calling from Canada?  This is the USA forum.

How can TurboTax claim 24/7 help, but never help? And are closed on 4-24-22 for a "holiday"???

Nope. State of Ohio. Try yourself. Try to use the app and get live support right now today.

How can TurboTax claim 24/7 help, but never help? And are closed on 4-24-22 for a "holiday"???

Sorry.  We are just other users here.

How can TurboTax claim 24/7 help, but never help? And are closed on 4-24-22 for a "holiday"???


@longhairdad14 wrote:

Nope. State of Ohio. Try yourself. Try to use the app and get live support right now today.


The message on the phone prompt is incorrect.  TurboTax is closed on the weekends.  They will be open Monday thru Friday 5:00 AM to 9:00 PM PT

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