How can I get email updates when it won’t update my email?

[jessicapowers290]

I’ve changed the email in my account and it still wants to send email updates to my old email. I have no access to that email

[CatinaT1]

Where have you updated your email? You need to change the email address associated with your account through your account settings.

To Change Your Email Address:

1. Select Intuit Account located in the lower-left corner of your screen (near the Sign Out button).
2. On the Account Manager page, select the Sign in & security menu.
3. Select the Email address section.
4. Enter your new email address and then enter it again to confirm.
5. Enter your current password when prompted to verify the change.
6. Select Save.
7. Check your new email inbox for a verification link from Intuit and click it to finalize the update.

[user17728176156]

I need to recover my old account I have your number and new email

[VolvoGirl]

How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

[cltoms]

I do not see the first step to continue on to the next steps

[CatinaT1]

You can change the email address associated with your account through your account settings.

Intuit uses a single sign in system for all Intuit products, so changing it here will also update it for any other Intuit products you use, such as QuickBooks or Credit Karma.

To Change Your Email Address:

1. Select Intuit Account located in the lower-left corner of your screen (near the Sign Out button).
2. On the Account Manager page, select the Sign in & security menu.
3. Select the Email address section.
4. Enter your new email address and then enter it again to confirm.
5. Enter your current password when prompted to verify the change.
6. Select Save.
7. Check your new email inbox for a verification link from Intuit and click it to finalize the update.

If you can't sign in at all, you can go to the Intuit Account Recovery page. This requires you to upload a photo of a government-issued ID to verify your identity.

[cltoms]

I do not see the intuit account in the lower left hand corner. In turbo tax I can see manage my account and when I follow those steps it never ask for a password and it doesn’t update my email so I’m not in the right place. 

[cltoms]

I followed all the steps and still you guys list my old email address instead of the new one, so again how do I update my email address?

[CatinaT1]

Can you get to Account settings? On the Intuit Account screen, update your email address under Sign in & security.

[cltoms]

Yes I can get to that update my email address hit enter and then I receive a code to the new email address I input the code in and when I go back to check my email it’s still the old one. 

[CatinaT1]

Here is a link to contact  Turbo Tax Customer Service.