How can I change my password without knowing my old password?

[CassandraLO]

Try these steps to recover your User ID or password:

1. Go to our account recovery page.
2. Enter one of the following:
   • Phone number (recommended)
   • Email address
   • User ID
3. Follow the on-screen instructions.

Once you’re done, we’ll either send you a code to help you recover your account, or show/send you a list of accounts associated with your info.

• If you’re still unable to recover your account, select Try something else on the Account Recovery page. We’ll ask additional questions to verify your identity.

Keep in mind: Once you’re back in your account, make sure to include or update your phone number. Doing so helps increase account security and ease account recovery.

Related Information:

• I forgot my password in the TurboTax CD/Download software
• How do I update my TurboTax account information?
• Forgot your TurboTax Advantage login?
• I forgot my password in the TurboTax Mobile App
• How do I access my prior year (2017) return?