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domytaxes4me64
Returning Member

How can I call Customer Service? When support tries to call me my phone goes straight to voice mail.

how do I  contact Turbo Tax customer service
7 Replies
xmasbaby0
Level 15

How can I call Customer Service? When support tries to call me my phone goes straight to voice mail.

 

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

 

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Msalvati
New Member

How can I call Customer Service? When support tries to call me my phone goes straight to voice mail.

I just canceled order Qstca151787099. Was responding to your offer to download products. Received 2021 product I already bought last year. Very deceptive. Will notify credit card card Company 

VolvoGirl
Level 15

How can I call Customer Service? When support tries to call me my phone goes straight to voice mail.

You couldn't have bought 2021 last year.  2021 just came out last month in November 2021.   You bought 2020 program last year.   You will need 2021 now to do a 2021 return.

xmasbaby0
Level 15

How can I call Customer Service? When support tries to call me my phone goes straight to voice mail.

@Msalvati Sounds like you are confusing the software with the tax years and the years you file the returns.   The tax year that everyone (well.....most people)  recently filed was 2020---they used 2020 software and prepared and filed 2020 returns in calendar year 2021.

 

The next tax return you need to prepare and file will be 2021.  That software was just released a few weeks ago, and will be used to prepare and file a 2021 tax return with a filing deadline of April 15, 2022.    Tax year 2021 is not even over yet--it ends on December 31, 2021.    You will not be able to file a 2021 return until January or early February of 2022.

 

So check carefully to see what you actually purchased before you assume you have been deceived.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Indiatubbs
New Member

How can I call Customer Service? When support tries to call me my phone goes straight to voice mail.

How can I get my AGI for last year so I can efile

 

xmasbaby0
Level 15

How can I call Customer Service? When support tries to call me my phone goes straight to voice mail.

Where do I find my AGI?

 

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

 

 

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/270...

 

Your 2020 tax return shows your 2020 Adjusted Gross Income  (AGI)  If you filed a joint return then the AGI is the same for each of you.

 

Form 1040        line 11

If you are using the same TT account that you used last year, you should also be able to find this number in your Tax Home for 2020

If entering the amount from your 2020 tax return does not work, then try entering “0” instead.  If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

You can get a free transcript of your past return from the IRS:  

https://www.irs.gov/individuals/get-transcript

Note: If you filed late or amended your return, your correct 2020 AGI may not be in the system. 

https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online

Note:  If you mail your federal return, you will also need to mail your state return.  You will not be able to e-file your state return.

 

https://ttlc.intuit.com/questions/3415597-what-if-i-entered-the-correct-agi-and-i-m-still-getting-an...

 

https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
VolvoGirl
Level 15

How can I call Customer Service? When support tries to call me my phone goes straight to voice mail.

You need your 2020 AGI to efile 2021. The AGI is on 2020 1040 line 11. If you filed a Joint return you use the same AGI for each spouse.

How to find the AGI.
https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

If you didn't file 2020 or filed it later in the year or mailed it, then try entering 0 for the AGI. If that doesn't work you will have to print and mail your return.

Or request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

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