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madi1721
New Member

Hmmm, looks like we've hit a snag We're working on getting it fixed so this doesn't happen again. Is anyone getting this error????

 
5 Replies
MichelleLO
Employee TurboTax Specialist

Hmmm, looks like we've hit a snag We're working on getting it fixed so this doesn't happen again. Is anyone getting this error????

Sometimes a full or corrupted cache can cause TurboTax to not function properly. Please log completely out of TurboTax and then try clearing out your browser's cache and delete the cookies stored on your computer. 

Please see the following TurboTax FAQ's to assist with this:

Clear cache: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135 

Delete cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

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Mark974
Level 1

Hmmm, looks like we've hit a snag We're working on getting it fixed so this doesn't happen again. Is anyone getting this error????

I have this "Hmm... it looks like we’ve hit a slight snag" error when I am trying to install TurboTax 2019 Deluxe on my Windows 10 PC.  Bought my CD version of TurboTax Deluxe 2019 at Best Buy on the way home the first full week of January.  It is now into February and have yet to even get it installed on my PC.

 

Since the first time I got the error and started reading the post on the community forums, have made Chrome my default browser, cleared all cookies and cashed.  Manually updated all Windows updates.

 

Have called for technical support twice now, spending over 2 hours on the phone with level 1 support people.  Both had managed to get me a download of the application to use for installation and still I get this error.

 

When the second tech tried to get me to level two support using a Glance VPN connection.  The Level 2 person allowed the session to time out for not connecting.

 

I have been using TurboTax for over 10 years now and this if the first issue I have had but it seem that this error is poping up quite frequently from the posts I have been reading.

 

At this point I am really frustrated with just trying to get this software installed, let alone all of the errors people are having while they  are using it.   Maybe it is time to cut my losses and go by TaxAct to get my income taxes filed this year.  Maybe this years TurboTax 2019 was just not ready for release?   

 

xrbrown
Level 1

Hmmm, looks like we've hit a snag We're working on getting it fixed so this doesn't happen again. Is anyone getting this error????

I'm having the same issue trying to install TT2019 Deluxe.  Install status bar reaches 47% then causes a reboot.  The "partially installed" program eventually returns the "we've hit a snag".  I agree it is time to consider a different service.

AkinaLO
Employee TurboTax Specialist

Hmmm, looks like we've hit a snag We're working on getting it fixed so this doesn't happen again. Is anyone getting this error????

Please contact customer support through the article below. for assistance.

What is the TurboTax phone number? - Community

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Manoj Patra
Level 2

Hmmm, looks like we've hit a snag We're working on getting it fixed so this doesn't happen again. Is anyone getting this error????

It is so frustrating that I have run into this 2 times in a row despite completely cleaning the system and starting from scratch. 

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