Sometimes a full or corrupted cache can cause TurboTax to not function properly. Please log completely out of TurboTax and then try clearing out your browser's cache and delete the cookies stored on your computer.
Please see the following TurboTax FAQ's to assist with this:
Clear cache: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
Delete cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
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