Hmm... it looks like we’ve hit a slight snag

[SHJ1]

for 2 weeks i have been trying to file my taxes.  i have called support and they cannot help

I am filing from the TurboTax Deluxe software on my windows 11 computer from my home.

0 errors in my return. no state to file, all bank information is 100% correct and double checked. internet is working no issues.

the error is as follows 

Hmm... it looks like we’ve hit a slight snag

Please try again or check back in a bit.

Try Again

For answers to your questions, visit us at TurboTax com/support.

If you can’t reach us online, give us a call at 1-800-4-INTUIT, and select the option for TurboTax.

try again gets me back to this point over and over 

I will not be using this product ever again. support has been useless.

i am tired of the excuses.  

my pc is fully updated and browsers have solid security

my internet connection is fine

ping google.com

Pinging google.com [2607:f8b0:4023:1004::71] with 32 bytes of data:
Reply from 2607:f8b0:4023:1004::71: time=35ms
Reply from 2607:f8b0:4023:1004::71: time=33ms
Reply from 2607:f8b0:4023:1004::71: time=31ms
Reply from 2607:f8b0:4023:1004::71: time=36ms

Ping statistics for 2607:f8b0:4023:1004::71:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 36ms, Average = 33ms

now quit passing the buck around and fix the error so i can file my taxes.

AI is a great tool but you need a human to look at this problem. 

[NicolleR1]

Try these options to fix the issue you are having

If you are using TurboTax Online

• Check ‌your browser's settings. (Clear your Cache and Cookies)
• Check on your internet connection
• Try using a different web browser 

If you are using TurboTax Desktop

• Make sure the software is updated. 
• If you haven't rebooted your computer, please do
• Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. 

** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there. 

If you are still having issues after trying these options, contact Customer Support by clicking the link below

TurboTax Phone Number

**You might also want to uninstall and reinstall your desktop product (this has worked for some users). Make sure that you save the file and do a back up of your information (you do not want to lose any information). See the links below 

How do I uninstall TurboTax Desktop for Windows?

How do I back up my tax file in the TurboTax Desktop software?

[SHJ1]

I love how you are trying to make an AI look human

First, if you had read what I wrote I am using a desktop PC as I stated, to learn to read (do you as a company not realize that this type of reply is a slap in the face to the customer?).

I guess that you never told the AI that the software on the PC updates every time you load it.

the computer is fully updated rebooted and works fine.

I already tried customer support and they said they could not help.

get a human to work on this and quit with the copy-paste reply

15 days waiting for real help

[CatinaT1]

At what point are you getting the error? You say when you try to file - so after you press the transmit now button?

The Desktop Software does not always automatically update. If you have ran all updates, you may need to do a manual update. 

What is a manual update?

[SHJ1]

in responce to your reply.

I did another reboot of the computer.

I updated again and have today's date as the latest update on the software.

I attempted one more time to transmit my completed tax return, and guess what? I got the exact same error.

On a happy note, my daughter was able to use the program to transmit a simple tax return with no issue on the same computer.

So the software issue seems to be related to complex tax returns i wonder if that will get someone to actually look at why complex returns are failing on your software.

[AnnetteB6]

Please share if your return contains Form 5695 claiming Residential Energy Credits with joint occupancy.

@SHJ1 

[SHJ1]

no i do not have that form

[MarilynG1]

If you get the error when trying to pay for Efile, try turning off your anti-virus programs as they may be blocking connection to the billing server.  Here's more info on How to Turn Off Anti-Virus Programs. Sometime going back a couple screens, then returning, has worked. 

If this does not apply, when does the error appear?  We are tax experts in this forum, not tech support, so it's difficult to diagnose without knowing your system configuration.  The Tech Support folks can get into your computer to do this.

Lots of complex returns are filed without issues.

@SHJ1 

[disgruntled5]

Same problem here. It occurs directly after hitting the "Pay with credit card" button on the "How would  you like to pay" screen. This is in regards to paying for the state e-file (which shouldn't even be a separate charge in my opinion). Tried rebooting, I don't have any firewall going. Using Mac OS 15.3.2. Extremely frustrating.

[PGJandover]

I get this error when trying to E-File my MA state return, paying with credit card.    My Federal return was E-Filed and accepted.    I'm using Turbotax Premier.   My software is up to date.   Agree with other users that say this is a totally useless error with no hint of what is really the problem.  May as well just say "Error number 123456".   

Last week I got this same error when while doing a Trust tax return that needed me to purchase the CT fiduciary state tax return.   It was not resolvable and took over 2.5 hours on the phone to purchase that add-in over the phone so it could be downloaded from my Intuit account and manually installed to Turbotax Business.   I don' t want to go through that hastle again!

Off to the post office.

[SHJ1]

I have tried the above, but it failed. As I need to file my taxes, I am just going to print them and mail them. I started using this software in the early 90s, and I do not plan to use it from now on. 

The AV program is Microsoft built in on or off no difference. The idea of going back and forth failed I have tried this so many times with no success.

the pc i s a12th gen I7 with 12g of ram its a HP box 1 year old running w11 os

[victorfioresi3]

I've had the same issue for the past 2 days on a MAC OS 14.6.1. 

I spoke with tech support twice. They couldn't tell me anything the first time. The second time they suggested updating my payment information on the Intuit site. I updated it and it still didn't work. I changed the method and it still didn't work. 

I have 3 returns to file and none of them would be considered complicated so I feel like I'm out of options.

[CatinaT1]

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service 

[victorfioresi3]

Thanks. We determined there was an issue with the license and I contacted my vendor for a new code. Once that was updated I was able to process my returns and pay the state fee.

[JLK7]

I called the support center and read them this post.  The support center had zero idea what to do.