SHJ1
Level 1

Hmm... it looks like we’ve hit a slight snag

for 2 weeks i have been trying to file my taxes.  i have called support and they cannot help

I am filing from the TurboTax Deluxe software on my windows 11 computer from my home.

0 errors in my return. no state to file, all bank information is 100% correct and double checked. internet is working no issues.

the error is as follows 

Hmm... it looks like we’ve hit a slight snag

Please try again or check back in a bit.

 
Try Again

For answers to your questions, visit us at TurboTax com/support.

If you can’t reach us online, give us a call at 1-800-4-INTUIT, and select the option for TurboTax.

 

try again gets me back to this point over and over 

I will not be using this product ever again. support has been useless.

i am tired of the excuses.  

my pc is fully updated and browsers have solid security

my internet connection is fine

ping google.com

Pinging google.com [2607:f8b0:4023:1004::71] with 32 bytes of data:
Reply from 2607:f8b0:4023:1004::71: time=35ms
Reply from 2607:f8b0:4023:1004::71: time=33ms
Reply from 2607:f8b0:4023:1004::71: time=31ms
Reply from 2607:f8b0:4023:1004::71: time=36ms

Ping statistics for 2607:f8b0:4023:1004::71:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 36ms, Average = 33ms

now quit passing the buck around and fix the error so i can file my taxes.

AI is a great tool but you need a human to look at this problem.