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Hmm... it looks like we’ve hit a slight snag

I got the "Hmm... it looks like we’ve hit a slight snag" message when trying to purchase an additional state.  is there a fix for this?  It has been almost a month, and I get this message every time, even on a different computer.  I am using the Windows Deluxe version.  

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5 Replies
JohnW152
Employee Tax Expert

Hmm... it looks like we’ve hit a slight snag

You may have done this already, since you're having issues using TurboTax on two computers, but try clearing your browser's cache and deleting your cookies, then try picking up where you left off.

See the TurboTax Help articles How to clear your cache and How do I delete cookies? for guidance.

If this doesn't help, see if TurboTax Help articles State install/e-file update loop: State not installed after installation or TurboTax needs to update... and Why am I stuck in a loop in the File section of my return? might help.

Hmm... it looks like we’ve hit a slight snag

I am using the desktop version, not TurboTax online.  

MarilynG1
Employee Tax Expert

Hmm... it looks like we’ve hit a slight snag

TurboTax Desktop still goes online to download a State or to update the program.  It's never a bad idea to clear cookies/cache; data can get 'hung up'. 

 

Have you tried a different browser?  Any other large programs running the background, like Email?  If so, close them while working in TurboTax. 

 

Everyone's computers and internet capabilities are different, which is why it's hard to diagnose why one person has an issue and others don't.

 

I personally downloaded two states today with no issues.

 

Only TurboTax Support, who can actually get into your computer, can really diagnose computer configuration issues (and sometimes even they can't), but it's definitely worth a try.

 

@FrustratedUser321 

 

 

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Hmm... it looks like we’ve hit a slight snag

This is happening when I am trying to add stock sales to my return.

Frustrating!!

CatinaT1
Employee Tax Expert

Hmm... it looks like we’ve hit a slight snag

Please try again in 48 hours. If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service 

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