TurboTax Desktop still goes online to download a State or to update the program. It's never a bad idea to clear cookies/cache; data can get 'hung up'.
Have you tried a different browser? Any other large programs running the background, like Email? If so, close them while working in TurboTax.
Everyone's computers and internet capabilities are different, which is why it's hard to diagnose why one person has an issue and others don't.
I personally downloaded two states today with no issues.
Only TurboTax Support, who can actually get into your computer, can really diagnose computer configuration issues (and sometimes even they can't), but it's definitely worth a try.
@FrustratedUser321
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