Hmm...it looks like we've hit a slight snag. State Tax Purchase

[Pfreise1]

Using TurboTax Business 2024 for Desktop

Open my tax file, go to State Taxes, Continue, Start NJ Parternship Income Tax Return, and a purchasing popup comes up

Select my state, Continue, Continue.....and I get the error message "Hmm...it loooks like we've hit a slight snag".

Calling CX, they couldn't solve it after an hour.

I'm seeing many users have this problem, and no one has the solution.

TurboTax Business does not have a screenshare component, which is also frustrating. And CX doesn't seem to know this.

CX on the phone doesn't let me send them a hyperlink to someone else that has posted this exact problem in this community!! That would at least help explain what's happening and what everyone else has tried!!!

[srrrrr]

I am having exactly the same issue.  Very frustrating!

[CatinaT1]

Please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service