Hmm...it looks like we've hit a slight snag. State Tax Purchase

[Pfreise1]

Using TurboTax Business 2024 for Desktop

Open my tax file, go to State Taxes, Continue, Start NJ Parternship Income Tax Return, and a purchasing popup comes up

Select my state, Continue, Continue.....and I get the error message "Hmm...it loooks like we've hit a slight snag".

Calling CX, they couldn't solve it after an hour.

I'm seeing many users have this problem, and no one has the solution.

TurboTax Business does not have a screenshare component, which is also frustrating. And CX doesn't seem to know this.

CX on the phone doesn't let me send them a hyperlink to someone else that has posted this exact problem in this community!! That would at least help explain what's happening and what everyone else has tried!!!

[srrrrr]

I am having exactly the same issue.  Very frustrating!

[CatinaT1]

Please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service 

[Pfreise1 · Accepted solution]

I got my problem solved! In large part thanks to this post. Solved: Re: Unable to download state within TurboTax Business 2024 - Page 2

Today's CX person went through her entire script, so the first 90 minutes of the call was spent re-explaining the problem and then trying all of the things I knew wouldn't work, that we'd tried in the past. Several long holds.

I kept insisting we follow this "Pay by Phone" solution but she said it wouldn't work. She said TurboTax's internal database says the NJ return isn't available yet for EFile.  She told me to call the state, because e-filing isn't ready.  Seems strange, March 2nd with a March 15th deadline and the forms aren't ready for e-filing yet? Even stranger than I can look up availability here State Forms Availability for TurboTax Business and literally show her it is ready.   And even more strange that I search on the NJ taxation website and that says the e-filing forms are ready..

Finally, she had given up and told me there was nothing more she could do.  I still said I wanted to try the pay by phone option before I hang up. She said we can't do it and she'll transfer me to a supervisor to talk to.

Supervisor did exactly what the above link said to do, and it worked. We paid over the phone 5-10 minutes

One callout for the first person that they did well.  The first CX person had a way to share screen.  Turbo Tax Business doesn't have a native screenshare solution, so we used https://turbotaxshare.intuit.com/ to download a software called Glance, that lets you share screen outside of the software.  Thank goodness, because it was helpful for the supervisor