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myyear2fly
New Member

Having trouble downloading and printing my 2019 tax return. Do I need a specific app or program on my computer?

 
8 Replies
mesquitebean
Level 15

Having trouble downloading and printing my 2019 tax return. Do I need a specific app or program on my computer?

You didn't say what the trouble is.   You do need a PDF reader such as Adobe Reader, although some browsers can also open a PDF.

 

Are you printing for your records after efiling?  Or printing for review prior to filing?   Or printing to file by mail?    Have you paid for your TurboTax return?

 

If you efiled, has your return been accepted?   If not yet accepted, it's best to wait until it is, then your return PDF should also have the electronic postmark in it.   But the following may explain your current issue:

 

After one has efiled and been accepted, it can sometimes take a return PDF a while to update and become available at the Tax Home.   You didn't say "how" you are trying to print.    If you can't use the Download/print button at the Tax Home or the "Download/print the PDF" link in the section "Your Tax Returns & Documents", or if you're getting incomplete documents when you use one of those methods, here's an alternate way to print by opening the filed return back up to print at the Print Center.

 

NOTE:  When you open your return back up, do not make any changes in it if it's already been filed.  If you later have to amend the return, it has to start off exactly as it was when it was originally filed.

 

  • Log in and at the Tax Home or in the section "Your Tax Returns & Documents" for 2019, look for a link "Add a State."
  • Click on "Add a State."  (you don't really add one.  That's just to open your return back up.)
  • After the return is open, click in the left menu column on TAX TOOLS, then PRINT CENTER.
  • Then choose "Print, save, view this year's return."
  • The next screen should offer some options:  "Just my tax returns", or "include government worksheets (optional)", or "include government and TurboTax worksheets (optional.)"
  • See if one of those PDFs has what you need.  The latter has the most pages.


NOTE:  Remember all PDF tax documents and tax data files are very sensitive files, since they contain your personal ID info, financial data, and possibly bank account numbers, etc.  Be sure to store them safely and securely to guard against computer theft, hacking, etc.

Ronc1177
New Member

Having trouble downloading and printing my 2019 tax return. Do I need a specific app or program on my computer?

I can view and down load all the other years but 2019 which  has not been added or download so i can print them.  Can you please add my return to my file?

 

 

Thank you.

xmasbaby0
Level 15

Having trouble downloading and printing my 2019 tax return. Do I need a specific app or program on my computer?

@Ronc1177 Did you use a different account for your 2019 return?  We cannot access your account or your tax return.  If you used a different account, then use the recovery tool to access it.  TurboTax accounts cannot be combined.

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

 

To get a copy of your previously filed returns prepared with online TurboTax https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-in-turbotax-online

 

https://ttlc.intuit.com/questions/1900748-how-do-i-get-a-copy-of-a-return-i-filed-this-year-in-turbo...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Ronc1177
New Member

Having trouble downloading and printing my 2019 tax return. Do I need a specific app or program on my computer?

Can you please email me when the documents have been downloaded to my file so I can print them?

 

Thank You.

xmasbaby0
Level 15

Having trouble downloading and printing my 2019 tax return. Do I need a specific app or program on my computer?

@Ronc1177 Looks like you did not read the reply you received.  NO ONE can access your account(s).  No one can email you or download anything to someone else's TurboTax account.  You are the only one who can access your own account(s).

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Ronc1177
New Member

Having trouble downloading and printing my 2019 tax return. Do I need a specific app or program on my computer?

No I did not use another acct.  As you can see my my acceptance letter it was approved, I paid and recieved my return, just like I do every year..

xmasbaby0
Level 15

Having trouble downloading and printing my 2019 tax return. Do I need a specific app or program on my computer?

@Ronc1177 You still don't understand.  There is no such thing as "as you can see."  We cannot see your screen, your tax return or your account.

 

Contact customer support.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
PDM83
Returning Member

Having trouble downloading and printing my 2019 tax return. Do I need a specific app or program on my computer?

Some of the forms print correctly while others are either incomplete or blacked out. The print previews show the blockout.

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