Filing is getting rejected

I’ve been trying to file my taxes all afternoon & it keeps getting rejected, I’ve gone over everything & everything is correct & it’s not letting me file my son as a dependent

posted

@Junuen_ wrote:

R0000-500-01

See this TurboTax support FAQ for this error and possible solutions - https://ttlc.intuit.com/community/rejections/help/e-file-reject-r0000-500-01-the-name-or-social-secu...

To prevent this rejection next year, call the Social Security Administration (SSA) at 1-800-772-1213 to verify their records (this is where the IRS database pulls from). If the info is wrong, please allow 4–6 weeks for correction.

If you are unable to correct and e-file your return without getting an error you will need to print and mail the tax return -https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online...

My husband has a itin number and i put it where the ss number goes and it keeps rejecting our refund is there other questions or something i need to do because thats why it says its rejecting it