I bought turbotax software and 1 state file was suppose to be free. But it charged me. Why

[run4burger]

I bought Intuit Turbitax from Costco and 1 state tax was suppose to be free. Even when I install the CD software it says so . But when I filed mine it charged and when I filed for my daughter it also charged. Why?

[Critter]

One state program is included...however there is a fee to efile each state return...avoid the extra fee & mail the state returns. 

[crystalannc]

FALSE ADVERTISEMENT!!! It even asked "would you like to use your free state efile on this return?" I choose YES and it still demanded $24.99 in order to efile my state return.

[ciharristaxes]

I agree, complete false advertisement, they have always done this.  Federal doesn't charge, why do they charge for state?

[toberleitner]

TOTAL B.S.!!!!!!!!!!!!!!!!!!!!!!!!! THIS IS FALSE ADVERTISING IN ITS PUREST SENSE!!!!!!!!!  GOING TO REPORT THESE THIEVES TO THE FTC.  RECOMMEND EVERYONE ELSE DO THE SAME.  LYING IS PART OF THE PROBLEM WITH COUNTY AND THESE CROOKS AT INTUIT SHOULD BE CALLED OUT ON IT!!!!!!!!!!!!!!!!

[Critter]

Sorry but read the box again....it clearly says one free state program included not one free state E filing.  And it has been the same forever so I doubt you will get any sympathy from the FTC for your failure to read the box.

[haroldnichols790]

But its not the efile cost that is the issue.  They want to charge for the free state down load of the state tax program to prepare the state return, $39.95.  Why whats up with this

[xmasbaby0]

Read your box. Deluxe is sold both with and without state software.  Did you purchase the version without state software?

[Critter]

If your box does include the state program then contact TT support after the holiday to remedy this situation :

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.
See this TurboTax support FAQ for a contact link and hours of operation -<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com...>

[benetzkorn]

I called twice.  The representatives hung up on me twice when they couldn't figure it out how to get "Free" state installed on my premium software.  What a scam and horrible customer service.

[Critter]

If you are using an ONLINE paid version (Deluxe or better ) then the state is an added charge ... there is no way around that fact.    

If you bought a downloaded/CD version then the Deluxe is sold with & without the state ... so where did you buy it ?  Does your box or receipt say +State ?  

If you bought the Premier or better those do come with the state program but efiling the state has an extra fee.  

[d-gross-06]

it's really bogus, just charge more for the software..

[Critter]

the reason the fed & state are charged separately is because there are 9 states that do not need a state return to be filed.

[Better2Bwise]

I have called three different times to Turbotax. They are horrible and I'm shocked that Intuit isn't better run. They told me that OH state download would not be available until all forms are released. However, the magic of Turbotax online is that it has no problem calculating my OH state return. I just used OH i-file online and bypassed Turbotax. Next year I will just buy Federal without state or use TaxAct for cheaper.

[ekgentry]

I believe that the fact that only 9 states do not have to file a State is a ridiculous reason to re-package a product that includes 41 states that still need the State version.  I also believe that this is deceptive marketing and may have to bring this up to our State Attorney General for their misleading tactics.  I paid $39 for the Deluxe version then TurboTax charged me an additional $43 for the State download while in the product.  A SCAM!  On hold with Intuit for 30 minutes now and the CS Rep is clueless.  Time to leave TurboTax if this is not resolved soon.