I have Home & Business. How do I upgrade to Live to get my tax I just completed reviewed?

Lee-Jacobs · ‎June 3, 2019

VolvoGirl · ‎June 3, 2019

If you bought the Desktop CD/Download program it doesn’t have access to the Live CPA support. Only the Online versions have Live support. See the Note at the bottom of this
https://ttlc.intuit.com/questions/3859448-what-is-turbotax-live

If you want the LIVE expert help and review you need to use the Online version. You can't apply the Desktop CD/Download purchase to Online. You have to pay for Online separately. You will have to get a refund for the Desktop program. Then you can use the Online web version. You will have to start your return over in the Online version.

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VolvoGirl · ‎June 3, 2019

If you bought the Desktop CD/Download program it doesn’t have access to the Live CPA support. Only the Online versions have Live support. See the Note at the bottom of this
https://ttlc.intuit.com/questions/3859448-what-is-turbotax-live

If you want the LIVE expert help and review you need to use the Online version. You can't apply the Desktop CD/Download purchase to Online. You have to pay for Online separately. You will have to get a refund for the Desktop program. Then you can use the Online web version. You will have to start your return over in the Online version.

xmasbaby0 · ‎June 3, 2019

Sorry but you cannot get "Live" with desktop software. "Live" is a feature only available with online TurboTax.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Lee-Jacobs · ‎June 3, 2019

Even though I downloaded Home & Business a few hours ago? No option for a TurboTax review?

xmasbaby0 · ‎June 3, 2019

Sorry. No. TurboTax Live is an online feature only.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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I have Home & Business. How do I upgrade to Live to get my tax I just completed reviewed?