If you bought the Desktop CD/Download program it doesn’t have access to the Live CPA support. Only the Online versions have Live support. See the Note at the bottom of this
https://ttlc.intuit.com/questions/3859448-what-is-turbotax-liveIf you want the LIVE expert help and review you need to use the Online version. You can't apply the Desktop CD/Download purchase to Online. You have to pay for Online separately. You will have to get a refund for the Desktop program. Then you can use the Online web version. You will have to start your return over in the Online version.
