Error 70001 "Already Running Under Another Account"

[ibtiki]

Installed TT2024 Deluxe from download last week. Ran a preliminary return to prepare for filing today and now continually receiving Error 70001 "Already running under another account. Switch users and run TT from another account" when I attempt to reopen and file return today.  After reading volumes of posts on this error and calling TT support I am still unable to resolve after attempting/confirming the following in all combinations possible:

- Windows 11 up to date

- Open TT with Windows Defender & Anti-Virus turned off

- Open TT as administrator

- Run PC in safe mode and open TT

- Revert to previous Windows update and open TT

- Revert to  previous Windows update, uninstal and reinstall TT

- Deleted any previous version of TT

- Deleted TT download purchsed from Intuit via Amazon and reinstalled direct download from Intuit/TT.

- Confirmed all of the above with TT help over the phone.

- Earned neat badges for number of posts I've read 

Open to more suggestions before going another route and fighting for refund.

[MarilynG1]

This is a spontaneous connectivity issue that usually resolves itself if your connection to TurboTax remains intact while the process you are working on completes.

If the issue doesn't resolve on its own, close TurboTax, restart your computer, and reopen TurboTax.

If that does not solve your problem, consider some other things you can try:

1. Reset your wireless access point and try logging in again
2. Turn off your computer, your router, and your cable modem, in that order
3. Wait a minute, then turn your modem back on
4. Wait another minute, then turn your router back on
5. Once your router is back up, turn your computer back on and try logging in again

Some users report being able to close the second account using Task Manager.

Another user reports:

Your Windows user name must exactly match the one you used previous years even if you have a new computer. Example: last year when you used TT you were "Jeff" but new computer lists you as "Jeff Smith" and TT will give you error code 70001. Create a new Windows user account with administrative privileges and use that when you log in to TT. 

Here's how to Contact TurboTax Support for more help.