I just spent close to 1.5 hours on the phone trying to figure out a major glitch on your end with my VA taxes. At the end of my 1.5 hour phone call all that I received was a losy discount code and absolutely no assistance with a glaringly huge issue on Intuit's end. This is absolutely disappointing. How has this issue not been resolved yet, especially if dozens of questions have been asked about it.
I cleared my history, I restarted my computer, I used a different web browser, I deleted and filled out a federal form, twice, and nothing has helped. Why has this issue not been resolved?
For those in VA with the same issue, what online program did you use because TurboTax will not be receiving any of my money. A discount code and I still would have to pay well over $80 and my taxes wouldn't be correct.
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Is this the issue where the program does nothing when you select Eligible Virginia Educator? It looks like it uses y=the Fed Educator's expense data but it just sits there and you are not sure????
Yes. I was just on the phone for 20 minutes today and still nothing is resolved. So now I need to find a new place to complete my taxes because I've spent 1200 dollars this year and I will claim my 500 from VA. It is unacceptable that TurboTax will not correct the issue.
Someone here in the forum may be able to provide assistance for your experience. Please clarify what TurboTax product you are using and what you are seeing. I understand your experience is related to the Eligible VA Educator deduction.
That deduction found in the "Income" section of your VA state interview is the lesser of $500 or your educator expenses entered in the federal "Deductions & Credits" section minus the federal deduction received on your federal return. Below is an extract from the VA form 760 Instructions. Are you not getting that deduction with your entries?
"Deduction for Eligible Educators- For taxable years beginning on and after January 1, 2022, but before January 1, 2025, an individual income tax deduction is allowed of up to $500 for the amount actually paid or incurred for eligible educator qualifying expenses.
An “Eligible educator” is an individual who for at least 900 hours during the taxable year served as a Virginia licensed teacher, instructor, student counselor, special needs personnel, principal, or student aide for public or private primary and secondary school students in Virginia.
“Qualifying expenses” are defined as 100 percent of the amount paid or incurred by an eligible educator during the taxable year for participation in professional development courses and the purchase of books, supplies, computer equipment (including related software and services), other educational equipment, and supplementary materials used directly in an individual’s service to students as an eligible educator, provided that such purchases were neither reimbursed nor claimed as a deduction on the eligible educator’s federal income tax return for the taxable year."
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