efile has shut down Oct 16 even though turbo Tax instructions say open till Oct 31

[mkozak7]

On October 30, I attempted again to efile my Virginia return (due 11/1) because a couple weeks back when I went to payment step, I got the message Sorry we cannot complete your transaction at this time, please try again later.....  This time when clicked File a Return, statement says E-filing is closed for the season, closed on Oct 15, file by mail!  I clicked continue anyway since I got the same message when I attempted Federal filing on October 18 and was successful with confirmation accepted.  But this time when I got to the payment part for VA, screen says:

"State E-File is closed for the season

Hi there, and thanks for visiting. State E-File in TurboTax is closed as of October 16, 2020, so we can get ready for the upcoming tax season.

See you then!
If you would like to purchase State E-File, contact [phone number removed]."

So I called.  Angel told me efiling closed on October 16 due to the IRS closes accepting returns and all states are covered under that rule.  I explained the IRS website says you can efile until November.  I gave him the url and he reviewed.

https://www.irs.gov/faqs/electronic-filing-e-file/due-dates-extension-dates-for-e-file/due-dates-ext...

He tried to explain IRS must have just changed their rule.  I said could not be they just changed and NO ONE at Intuit realized.  But then I got disconnected!

Searching Turbo Tax website support, you are showing October 31 closing:

https://ttlc.intuit.com/community/using-turbotax/help/turbotax-online-has-shut-down/00/25668

I tried again to efile, same message.  So why are we getting shut out prior to official efile cutoff dates after paying for the software?

[bluedeb · Accepted solution]

The October 31st date is the time you have to sign into your Online account to file your return, that means you can prepare your return until October 31st & print and mail it in.  The Online version shuts down after October 31st.

If your original return is rejected, you have until October 20th to re-e-file, after that date you need to mail in your return.  

That is why in that link it has the following:

Missed the October 31 deadline? Find out how to finish and file your return in the TurboTax CD/download software.

[xmasbaby0 · Accepted solution]

If you paid $24.99 for e-filing  state return using desktop software you can ask for a billing adjustment by contacting customer support,   Use the word "billing" in your request for help--not "refund."

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

If you used online software, the fee is the same whether you e-file the return or print and mail it.

[pinokeeo]

Did Turbo Tax efile my State Tax?