On October 30, I attempted again to efile my Virginia return (due 11/1) because a couple weeks back when I went to payment step, I got the message Sorry we cannot complete your transaction at this time, please try again later..... This time when clicked File a Return, statement says E-filing is closed for the season, closed on Oct 15, file by mail! I clicked continue anyway since I got the same message when I attempted Federal filing on October 18 and was successful with confirmation accepted. But this time when I got to the payment part for VA, screen says:
"State E-File is closed for the season
Hi there, and thanks for visiting. State E-File in TurboTax is closed as of October 16, 2020, so we can get ready for the upcoming tax season.
See you then!
If you would like to purchase State E-File, contact [phone number removed]."
So I called. Angel told me efiling closed on October 16 due to the IRS closes accepting returns and all states are covered under that rule. I explained the IRS website says you can efile until November. I gave him the url and he reviewed.
https://www.irs.gov/faqs/electronic-filing-e-file/due-dates-extension-dates-for-e-file/due-dates-ext...
He tried to explain IRS must have just changed their rule. I said could not be they just changed and NO ONE at Intuit realized. But then I got disconnected!
Searching Turbo Tax website support, you are showing October 31 closing:
https://ttlc.intuit.com/community/using-turbotax/help/turbotax-online-has-shut-down/00/25668
I tried again to efile, same message. So why are we getting shut out prior to official efile cutoff dates after paying for the software?
