e-file fee for Wisconsin says $20 but TT wants to charge me $25?

[liz7171]

In Home & Business Desktop, I'm ready to e-file. The fee listed for e-filing my Wisconsin return is $20 but when I proceed to make the payment, the credit card charge is coming up as $25 instead. I don't see an additional "service fee" etc. listed, so don't understand the discrepancy. Anybody know what's what with this?

[KatrinaLO]

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

[ABaehr]

same here, I filed my IL state on 2/22 and paid $20.  Filed my son's today 3/2 and it said $20 but I got a receipt for $25.  I've been searching to see if there was a price increase with the update they had me do

[EbonyL122824]

To review your fees, follow the instructions in this link here. Please use this link to contact Customer Support if you need further assistance as we are not able to assist with billing issues here in the community.

@ABaehr

[ABaehr]

called customer service.  the guy on the phone tried to tell me that the extra fee was because my son had more than one W2, which he does every year, and it was only this year I was charged more.  Nowhere does it say IL State charges more for more then one W2 that I have seen.  I call BS

[jogar1]

Having the same issue filing in WI. Right before I go to pay it says $20 but then I put in my credit card info and it jumps to $25. On the phone with customer service and they are not able to figure out why there is a difference. 

[SForrestLO]

Please visit our website Turbotax.com. Click on the blue hyperlink that says 1 state download. State e-file additional located under the product you selected.  This will provide the cost of the state and e-filing. You can also refer to the attached image. 

[bmack7]

Had the same issue with CO. Spoke with customer service, who informed me the fee increased to $25 in March. Would have been nice to know before literally getting to the last step. No offer to refund the difference, just the suggestion to print and mail to avoid the $25 charge.

[wesselmccoy]

I had the same problem. The software said it would be $20 per additional state but then when it took my credit card information it charged me $25 per state. 

[DoninGA]

@wesselmccoy The e-file charge for a state tax return when using the TurboTax desktop editions is $20 if the state return is e-filed prior to March 1.  On March 1 the e-file charge increases to $25.  This occurs every year when the desktop editions are used.

[wesselmccoy]

My complaint is that the software told me one price and then billed me a different price. If the price changes the updated price should be given. I was still being told it would be $20 in September long after what your saying was the price change. 

[DoninGA]

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@wesselmccoy wrote:

My complaint is that the software told me one price and then billed me a different price. If the price changes the updated price should be given. I was still being told it would be $20 in September long after what your saying was the price change. 

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Checking the e-file charge in the File section of the 2022 Premier desktop edition I see that it does indicate $20.  This is incorrect and should have been changed with an update in March.  I do recall that it showed $25 but apparently one of the updates to the software after March changed it back to $20.  I will report this to the TurboTax Moderators to get it corrected.

TurboTax pricing for 2022 desktop editions including the price to e-file a state - https://turbotax.intuit.com/desktop-pricing/

[DoninGA]

@wesselmccoy This issue has been corrected with the 09/21/2023 update to the software.

[ponart]

This is still happening in February  2025 for 2024 California filing. So irritating that an issue like this lingers for years. 

[ricktoday]

This problem still exists in Feb. 2025 for 2024 VA state filing fee.  Supposedly Advantage customers were to pay $20 but credit card was charged $25. I'm not going to fight over $5 but my opinion of sloppy software will be reflected in my reviews of Turbotax.