Double payment

[marckaths]

Embarrassed.i just paid online for download and apparently had already been charged earlier woth an automatic re-up. Any chance I can get a refund?

[VolvoGirl]

They should be able to see you paid twice.   When you fill out the contact form use the words Billing Issue and not refund

Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[KMillikin]

I paid for my taxes already.. Some paperwork was not completed 

[VolvoGirl]

@KMillikin   What is your specific question?  If you haven't filed 2020 yet you can add or change anything you want.

If you haven't efiled or mailed your return or it rejected you can go back in and change anything you want.  Do not click on Amend!

Click on Add a State to let you back into your return.

From Tax Home (the first screen you see after you sign in), scroll down to Your tax returns & documents. You may have to select Show to open the drop down.

Select 2020, and then select Add a State (you're not actually adding a state, this is just the workaround).