My efile was rejected due to Code 8960_Hold. it doesn't tell me what this is or what to update in my filing in turbo tax

[dg1080]

This is a disappointing handling of this issue - I just wasted time in an endless loop of review error-continue to refile to find based on this thread that the error is on the intuit side.  The resolution and guidance information should have been communicated up front with transparency.  

[dg1080]

This is a disappointing handling of this issue - I just wasted time in an endless loop of review error-continue to refile to find based on this thread that the error is on the intuit side.  The resolution and guidance information should have been communicated up front with transparency.  

[sajjadi-ali]

Had the same issue. Spent a lot of time reviewing my data and didn’t find any errors. Resubmitted again before seeing this thread. Hope it does not get rejected again! Very disappointing!

[joshgrossberg]

This is not being handled well, I know bugs happen but it was not clear to anyone on this forum that this was a bug, and for me it was very stressful.  Its still very stressful as it hasn't been resolved.

[el-bhai]

Disappointing .. bad customer experience.. I really got scared after seeing the rejection. if this was product issue Turbo tax should have communicated in a better way... :(

[pmdiano]

I actually liked this after knowing it's a TurboTax issue.. gives me another chance to review my filing and enter the 1256 contracts which it didn't automatically include in the import hahaha

[but_I_paid_taxes_last_year]

So glad I found this, thank you! Makes me wonder what other bugs TurboTax has.

[n-s]

I just spent an hour combing over my return because of this. What a terrible experience! Even went and read up on all the irs return code. And now I guess my return will be rehected again. Shame on you TurboTax engineers.

[DKCec]

+ 1 WTH, why is this information not clearly stated in the email notification, nor after logining in? Such a waste of time...

[david-wild]

This is super frustrating. I am supposed to be dealing with my mothers funeral arrangements and you drop a rejected tax return in my lap that’s entirely a TurboTax issue?

[melanieloo70]

Good to know... so looks like we'll all have to resubmit after the bug is fixed. Wish they could have said this early and  let us know to wait to re-file....

[thetrevdev]

This is a joke...  How did I have to google this for an answer?  Instead the portal takes me directly back to refile.

[melanieloo70]

Is there anyway Turbo Tax can stop all transmissions for us who just re-file our taxes tonight? Or do we wait to be rejected again?

[Guanaco]

Bad service. The notification makes it sound like the IRS rejected the return but in reality is the piece garbage software causing the issues

[jsharma1353]

This is not good that we have to find it via google. This is the first time turbotax has been like this in so many years. You set high standards, so please stick to them.