@st15-- wrote:
I was billed in November 2019 for turbo 2019 and it has not been downloaded to my account. I then clicked on the 2019 Premier tax button and now can't get out of that return.
I'll tell you how to get your download lower down in this posting.
If you started your 2019 return in Online Premier by accident, you have 2 options. If you prepared a lot of your return and want to continue it without having to start over in your desktop product, then once you get your download we can tell you how to download the *.tax2019 data file you started online.
Or if you plan to start over anyway once you have the download product, you can use the "clear and start over" feature of your Online Premier to erase the bulk of your data. After clearing just don't start over.
FAQ: How do I clear and start over in TurboTax Online
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...
You said you were "billed" in November. Does that mean your credit/debit card was successfully charged and was on your card account statement?
If so, your download should be at this link below if you are in the correct account:
https://ttlc.intuit.com/community/taxes/discussion/re-how-do-you-change-your-username/01/1170069#M42...
If it's not there, then you may have multiple accounts. I'll tell you 2 ways to check, and also how you can phone TurboTax Support to have them troubleshoot. Many people end up with multiple accounts without realizing it. Here's how to troubleshoot for multiple accounts (User IDs) :
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs and recover account access, you can use the tool at the link below. Try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.
NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.
https://myturbotax.intuit.com/account-recovery
If still no luck after running that on your phone number and email address(es) that you can access, here's another method:
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.
If after all that, you still can't find your download, here's how to reach TurboTax Support by phone. You can use the form at the link below.
https://support.turbotax.intuit.com/contact
The form should provide a phone number or schedule a callback. Where the form asks what product you are using, be sure in the dropdown menu to indicate "CD/download" and the proper operating system, then indicate which Edition.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
