@alib214 wrote:
I don't know if my debit or credit card was charged. I had to enter new card information today. Where is access to download 2019 Federal today?
This is a user community forum. We don't know your story about what you have done/are doing.
If you purchased a TurboTax download today, and if your charge went through, here's where you can retrieve your purchase:
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
Or are you a TurboTax Advantage member with an annual subscription? If so, did you pay last November? In order to get 2019 product automatifcally in your account, you would have had to have had a valid credit/debit card charge last November. If so, you would use the same link above to retrieve the purchase.
If you were not charged last November, then updating credit/debit card info in an Advantage account at this point in time would be for next year's 2020 product and would not pay for 2019 product.
If you have paid for 2019 (card has been charged) and can't find a 2019 purchase in your account, we can tell you how to look for multiple accounts to find it.
Or phone TurboTax Support and let them troubleshoot your issue for you to make sure you get your download.
Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
You can use this contact form. Be sure to indicate in the dropdown menu that you use the CD/download version and what OS.
https://support.turbotax.intuit.com/contact
