Are you an Advantage member with an annual subscription for the TurboTax software? If so, was your credit/debit card charged in early November 2019?
Or did you order a 2019 CD/download off of the TurboTax website?
If you are an Advantage member, and if your credit/debit card was charged, there should be a complimentary download in your account, even if you ordered a CD.
We can tell you more when you answer the questions above.
