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Level 1
June 1, 2019
Solved

I bought the Deluxe download version, but I should have bought the online Deluxe version. Can you change my purchase to online Deluxe ?

  • June 1, 2019
  • 1 reply
  • 0 views
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Best answer by VolvoGirl
Desktop and online are separate programs.  Why don’t you want to use the Desktop download?  The Desktop program is much better and has more features and can do more than 1 return.

You need to get a refund for the Desktop program.  And pay for Online.  Call in for a refund. When you fill out the from use the word BILLING ISSUES instead of the word “refund.” Contact Customer Service 5am-9pm Pacific time 7 days a week, https://support.turbotax.intuit.com/contact/  

1 reply

VolvoGirl
VolvoGirlAnswer
Level 15
June 1, 2019
Desktop and online are separate programs.  Why don’t you want to use the Desktop download?  The Desktop program is much better and has more features and can do more than 1 return.

You need to get a refund for the Desktop program.  And pay for Online.  Call in for a refund. When you fill out the from use the word BILLING ISSUES instead of the word “refund.” Contact Customer Service 5am-9pm Pacific time 7 days a week, https://support.turbotax.intuit.com/contact/