Desktop and online are separate programs. Why don’t you want to use the Desktop download? The Desktop program is much better and has more features and can do more than 1 return.
You need to get a refund for the Desktop program. And pay for Online. Call in for a refund. When you fill out the from use the word BILLING ISSUES instead of the word “refund.” Contact Customer Service 5am-9pm Pacific time 7 days a week,
https://support.turbotax.intuit.com/contact/
