DEMAND TURBOTAX NOT TO DISCONTINUE CD FOR 2024 TAX YEAR

[DoninGA]

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@jmatens wrote:

Please put 2024 Turbotax products back on CD form.  

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Once you purchase the download and have the license code, for an additional $10 you can get the CD - https://turbotax.intuit.com/lp/ttd/4021/

[GregA64]

There are hundreds of complaints from long time users NOT able to load and install 2024.

[taxlady28]

And there are millions who can download and install it.  If you need the CD, you can order one.

[bedubya1]

I understand the download being identical to the CD.  But I have bought TurboTax at Costco for many years.  The last couple years TurboTax Home & Business has been $95.99 with a $20.00 "coupon," in their monthly sale booklet.  Not this year!  It's $95.99 at costco.com and amazon.com.  So it will cost me $20.00 more than in the past.  That is enough for me to look at other options.

[VolvoGirl]

@bedubya1  I gave up waiting for a Costco sale and bought it last night for the $95.  Probably will go on sale soon.   This year when I clicked the download link in the Costco email it took me directly to Turbo Tax to download it.  

[bedubya1]

I hope it goes on sale in the store, but I doubt it.  It wasn't in the December or January coupon book.  Last year I bought it at the end of December '23.

[vlc1]

I am customer of Turbotax, I buy Business, and Home and Business for over 10 years. I buy both every year.

I do not want to change to other brands. Please offer the CD version for 2024 as previous years. Most likely I will not buy Turbotax if not available on a CD. It is very convenient if needed few years later.

I am a loyal customer. I recommended Turbotx to many friends and family members over the years and I am writing on their behalf.

[VolvoGirl]

@vlc1   Why do you want the CD?

You can burn the installation file to a CD or save to a usb flash drive. But since you now have to log into an Intuit Account all your downloads and licenses are listed there (even if you bought it from somewhere else) so if you need to download to install it again or install on another computer, even on the other operating system (Windows, Mac). Access your downloads here
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

You can buy an install CD for 2024 for $10 after you buy the download and a License Code
https://turbotax.intuit.com/lp/ttd/4021

But even if you have the CDs you won’t be able to reinstall 2020 or prior. They only support the last 3 years. And the License Code started in 2019. So 2019 and 2020 needs to connect to Turbo Tax to verify the License Code. But they only support the last 3 years. So you can’t install and activate 2020 and prior (then add a year going forward).

[Solar Eclipse]

The problems are even bigger than no longer offering a CD.  A customer can no longer even buy a key-code product at a retail store. The only option is purchasing a membership to a warehouse outlet or opening an online account at a retailer to download. And to top of all that, another hefty price increase on the heels of the prior two years' increases. The combination of all these decisions is without question going to have negative repurcussions, and any notion of reversing things in the future will be futile once customers have moved on to another product/manufacturer.

Well done Intuit.

[ghost rider]

Well, I purchased the downloadable version at Costco today and it appears that a CD version is available for an additional $10. 

From Intuit "Your product should automatically install after accepting the license agreement.

Note: If you have purchased your 2024 software license code and want a CD for installation, you can purchase one here."

[jpamrudy56]

I have been purchasing the CD's for many years. When an old computer failed I always had a CD to load, read and work through my returns when necessary. I have been going to ALL of the stores in my area that previously offered the CD and NONE have them available. I will MANUALLY re-enter ALL of my details to go to another program. I will no longer use this program and will do my best to steer others away from it as well. Yeah! Rah Rah for paperless, digital records. I have rental properties, investment properties, etc and this change in uploading and/or reading my returns from previous years adds multiple hours onto my tax prep time. THANK YOU INTUIT FOR MAKING TAX TIME SO MUCH MORE SPECIAL! Note the sarcasm in my review. I already moved my responsibility as a trustee to another tax program... I will move my personal to another as well.

[kelcindy]

so if i buy the turbo tax 2024 in the store, pay the 45.00 for it, come home, download it from online using the key code in the box, since theres no cd in it any more, then im not paying for it online am I???? this new method is confusing, have used the cd for so many yrs. 

[jpamrudy56]

Sad, but not unexpected... I will move on to the other options available. It will take me a week to reload all of my information onto the new program. And maybe longer to load historical data, but it will be worth not finding the current CD for which I purchased a separate USB drive connection to be suddenly not available. I've struggled getting the program to work for several years, I purchased a separate trust tax program the last 2 years, I will look into something that gives me a more useful platform to work with... I don't really want to go back to the paper returns that I did from the IRS site previously, but I don't see Intuit giving me an option for this year.

[jpamrudy56]

I don't care about the download option. I will not be continuing use of the program for this year.

[jpamrudy56]

YES!