The problems are even bigger than no longer offering a CD. A customer can no longer even buy a key-code product at a retail store. The only option is purchasing a membership to a warehouse outlet or opening an online account at a retailer to download. And to top of all that, another hefty price increase on the heels of the prior two years' increases. The combination of all these decisions is without question going to have negative repurcussions, and any notion of reversing things in the future will be futile once customers have moved on to another product/manufacturer.
Well done Intuit.
