Choosing direct debit causes error

[Rocket J Squirrel]

I would like to e-file both Federal and California and have my tax due direct debited.

But as soon as I enter any bank routing number, the "do you want direct debit" check box turns red, indicating an error. What am I doing wrong?

[Removed images due to PII]

[MarilynG1]

If you owe tax to both Federal and State, try changing to  'NO' on the first question in your screenshot, Part V, 'Do you want to elect direct deposit of any Federal tax refund'.  It should then accept YES to the second question 'Do you want to elect direct debit of federal balance due'.

Try the same thing in the second set of questions.

How Can I Pay My Federal Taxes Due?

How to Pay California Tax Due

[VolvoGirl]

Did you double check with the bank?  Some banks use a different number for deposits and debits. My notes say Bank of America has 5 numbers it doesn't use.  

[Rocket J Squirrel]

Thanks for replying, but that didn't work. As soon as the Routing Number gets entered, the box turns red.

[Rocket J Squirrel]

Hi, VG. Yes, I tried the one other B of A routing number I could find (which was the wire transfer number) and it also didn't work. Nor did any other routing number from any bank I tried.

[Rocket J Squirrel]

Another problem with the Info Wks is that the Balance Due field does not populate. It is supposed to get its value from Form 1040 line 37 but it does not.

[Rocket J Squirrel]

I think the underlying problem is that I haven't advanced enough through step-by-step to tell TT that I will e-file. So at this point, it thinks I'm paying by check.

Is there anywhere in Forms Mode I can specify that I'll be e-filing? I can't seem to find it.

[CarissaM]

The issue seems to be you have direct deposit and direct debit checked. 

Please uncheck the box next to direct deposit and it should go through. 

Also, please do not post any personal information such as routing and checking account number as this is a public forum. The information has been removed. 

[Rocket J Squirrel]

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@CarissaM wrote:

The issue seems to be you have direct deposit and direct debit checked. 

Please uncheck the box next to direct deposit and it should go through. 

Also, please do not post any personal information such as routing and checking account number as this is a public forum. The information has been removed. 

@CarissaM Don't be silly. TT knows whether I have a debit or credit. It should do the right thing even when both boxes are checked. This is a minor bug, but a bug nonetheless. I'm not really complaining; TT has so many recurring issues over the years that I understand no one fixes minor bugs or responds to complaints.

(You don't know me, but I was a TT Superuser for many years, right up until the time Intuit required SUs to sign a loyalty oath. I have also been using TT since it was called MacInTax by ChipSoft long before the Intuit acquisition. Now I am only a Quicken SU because they don't require a loyalty oath.)

I didn't post any PII. All banks' routing numbers are public information. And anyone I pay by check can see my account number - which I did not post. I put in a fake number as you can see in the image you did not remove.