Charged prep fees of 94.16. I was not able to e-file due to glitch in your system. I would like my money refunded to me. Please send me a phone # so that I canspeak to someone directly.

[cocobeans]

Error caused by Turbo tax online.  Please send me a refund for charges incurred for prep of Fed. and State.

Was not able to e-file either due to glitch in your system! It made me print and send hard copies.

[xmasbaby0]

We cannot tell from your post if you used online software or the CD/download.  If you used the online software the fee is the same whether you e-filed or mailed it in an envelope.  The fee was not for e-filing; it was for using the software to do all of your calculations.

If you used the CD/download:

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[cocobeans]

You charged me for the federal and that was supposed to be free. I should have only been charged for

the state taxes! I did not use a c/d it was the online version. False advertising for sure!

[DoninGA]

@cocobeans Using the TurboTax online editions of Deluxe or higher you are charged for the use of the software to assist in completing a tax return.  The account fees are the same whether a tax return is e-filed or printed for mailing.  There are no e-file fees when using the online editions, federal or state.

If a state tax return was included that is an additional charge.

TurboTax website for prices of the online editions - https://turbotax.intuit.com/personal-taxes/compare/online/